Terms & Conditions
Delivery
• Home deliveries from 1 pm to 6 pm
• The minimum order is SGD 80. Delivery fee of SGD 15 is charged for orders below SGD150. Free delivery on all orders above SGD 200
• Committed to delivering your orders in good quality
• Ensure that descriptions, sizes, details, and prices of products are accurate
• If you have any dispute regarding the freshness of the produce, it will have to be raised within 24 hours with photo evidence.
• If a wrong item was delivered, please contact us immediately on the same day of delivery
• Due to food hygiene and the perishable nature of seafood, we will not be accepting any returns in exchange for refunds.
Self collection[By Appointment only]
• Visit our market stall : 353 Clementi Ave 2 #01-21 Singapore 120353
• For a “look-see, pick & choose” experience where you can order and purchase directly
Order
• Please place orders by 6:00 pm at least 3 -5 days before delivery
• Orders with incomplete/incorrect address may result in delayed or no-show deliveries.
• We reserve the right to charge a re-delivery fee of SGD20
• You may cancel in the period within 3 days from the date of order
• Cancellations must be made at least 3 working day before delivery date, In the event of a late cancellation,
50% of the total value will be charged.
• Urgent order will be at additional $5.00 per kilo. (Following day or immediate requirement)
(For immediate requirement order must be placed before 12.30pm noon.)
FAQ
Product
- WHERE ARE YOUR PRODUCTS FROM ?
They are flown in directly from different origins - CAN I REQUEST FOR THE PRODUCTS TO BE CUT AND CLEANED?
Yes, We can kill, cut and clean for you. - WHAT HAPPENS IF PRODUCTS THAT I HAVE ORDERED ARE NO LONGER ALIVE WHEN IT
REACHES ME?
We will do an exchange and it will have to be raised within 24 hours with photo evidence.
Delivery
- IS THERE A DELIVERY CHARGE?
Yes, there is a $15 delivery charge for purchases that are below $150. - CAN I DO SELF-COLLECTION?
Yes, at 353 Clementi Ave 2 #01-21 Singapore 120353, only CASH payment accepted at the moment. - CAN I REQUEST FOR A SPECIFIC DELIVERY TIMING FOR MY ORDER?
We are unable to deliver at specific timing, you may choose your preferred time slot during check out.
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Payment Processing
Accepted Payment Methods:
• Paynow
• Bank transfer
• Cash on delivery