Purchase & Delivery

Terms & Conditions

Delivery

• Home deliveries from 1 pm to 6 pm
• The minimum order is SGD 80. Delivery fee of SGD 15 is charged for orders below SGD150. Free delivery on all orders above SGD 200
• Committed to delivering your orders in good quality
• Ensure that descriptions, sizes, details, and prices of products are accurate
• If you have any dispute regarding the freshness of the produce, it will have to be raised within 24 hours with photo evidence.
• If a wrong item was delivered, please contact us immediately on the same day of delivery
• Due to food hygiene and the perishable nature of seafood, we will not be accepting any returns in exchange for refunds.
Self collection[By Appointment only]
• Visit our market stall : 353 Clementi Ave 2 #01-21 Singapore 120353
• For a “look-see, pick & choose” experience where you can order and purchase directly

Order

• Please place orders by 6:00 pm at least 3 -5 days before delivery
• Orders with incomplete/incorrect address may result in delayed or no-show deliveries.
• We reserve the right to charge a re-delivery fee of SGD20
• You may cancel in the period within 3 days from the date of order
• Cancellations must be made at least 3 working day before delivery date, In the event of a late cancellation,
50% of the total value will be charged.
• Urgent order will be at additional $5.00 per kilo. (Following day or immediate requirement)
(For immediate requirement order must be placed before 12.30pm noon.)

FAQ

Product

  1. WHERE ARE YOUR PRODUCTS FROM ?
    They are flown in directly from different origins
  2. CAN I REQUEST FOR THE PRODUCTS TO BE CUT AND CLEANED?
    Yes, We can kill, cut and clean for you.
  3. WHAT HAPPENS IF PRODUCTS THAT I HAVE ORDERED ARE NO LONGER ALIVE WHEN IT
    REACHES ME?
    We will do an exchange and it will have to be raised within 24 hours with photo evidence.

Delivery

  1. IS THERE A DELIVERY CHARGE?
    Yes, there is a $15 delivery charge for purchases that are below $150.
  2. CAN I DO SELF-COLLECTION?
    Yes, at 353 Clementi Ave 2 #01-21 Singapore 120353, only CASH payment accepted at the moment.
  3. CAN I REQUEST FOR A SPECIFIC DELIVERY TIMING FOR MY ORDER?
    We are unable to deliver at specific timing, you may choose your preferred time slot during check out.

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Payment Processing

Accepted Payment Methods:
• Paynow
• Bank transfer
• Cash on delivery